9c99 Terms and Conditions

These terms and conditions ("Terms") govern the use of the 9c99 platform and all its services. By accessing the 9c99 website, creating an account, or using any service, you agree to all the provisions of these Terms.

1. These Terms form a legal agreement between 9c99 ("Platform", "we", "us") and the user ("you", "member").
2. 9c99 reserves the right to change, add to, or cancel these Terms at any time. For important changes, we will send a notice to your registered email.
3. If any part of these Terms is unclear, please contact our support team before you start playing.
4. These Terms have been prepared in Bengali and that version shall be considered the effective version.
5. Special rules published in any part of the platform apply together with these general Terms.

2.1 Registration Process

To create an account on 9c99, you must provide accurate and complete information. Each member may create only one account.

1. The name, address, date of birth, and contact details provided at registration must be fully accurate.
2. Creating multiple accounts from the same person, household, or device is strictly prohibited.
3. If any of your account details change, you must inform our support team immediately.
4. Completing the identity verification (KYC) process before making a withdrawal is mandatory. Required documents may include a copy of your national ID card or passport.

2.2 Account Security

1. Keeping your login password confidential is your responsibility. You must not share your password with any third party.
2. If you notice any unauthorized access or suspicious activity on your account, email [email protected] immediately or contact us via live chat.
3. You are responsible for any activity carried out by a third party on your account.
4. Transferring or selling your account to anyone else is strictly prohibited.

4.1 Deposit Rules

1. The minimum deposit amount is ৳200 (two hundred taka) — this applies to all payment methods.
2. Accepted payment methods: bKash, Nagad, Rocket, Upay, and direct bank transfer.
3. You may only use a payment method registered in your own name. Deposits through a third party are prohibited.
4. If you have any issue with a deposit, keep proof of the transaction and notify the support team.

4.2 Withdrawal Rules

1. The minimum withdrawal amount is ৳500 (five hundred taka).
2. Standard withdrawal processing time is within 1 hour.
3. KYC verification must be completed before a withdrawal request can be processed.
4. Withdrawals will only be sent to the same payment method used for the deposit.
5. If any bonus-related conditions have not been met, a withdrawal may be delayed or cancelled.
6. If an unusual withdrawal pattern is detected, additional documents may be requested for verification purposes.

5.1 Welcome Bonus

New members can receive a welcome bonus of up to 120% on their first deposit, up to a maximum of ৳10,000.

1. A 20x wagering requirement must be completed to withdraw the welcome bonus.
2. Wagering will be calculated based on the total of the deposit amount and the bonus.
3. If the wagering requirement is not met within the specified time after receiving the bonus, the bonus will be forfeited.
4. Multiple bonus offers cannot apply to the same deposit.

5.2 VIP Cashback Program

9c99 has three VIP levels: Bronze, Silver, and Gold. The weekly cashback rates are as follows:

• Bronze: weekly cashback up to 0.5%
• Silver: weekly cashback up to 1.0%
• Gold: weekly cashback up to 1.5%

You can move up to a higher level based on your playing activity and engagement on the platform. 9c99 reserves the right to change or cancel a VIP level if its benefits are misused.

5.3 General Bonus Terms

1. Bonuses may only be usable on specified games — each offer will include details.
2. If claiming bonuses through multiple accounts or any other form of bonus abuse is proven, the account will be closed immediately and the related funds will be forfeited.
3. 9c99 reserves the right to change or withdraw any bonus offer at any time.

1. Each game has its own rules, which are displayed in the game interface. It is the user's responsibility to read those rules before playing.
2. If a game is interrupted due to a technical error, the result will be determined according to the server logs.
3. The game providers' own rules (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe) may also apply.
4. If a bet is lost due to an internet disconnection, the stake will not be refunded unless a server-side error is proven in the logs.
5. For jackpot or special prize wins, payment will only be made after identity verification is completed.
6. In live casino games, the dealer's decision is considered final.

The following activities are strictly prohibited. In case of a violation, the account will be closed immediately and the balance may be forfeited:

• Operating multiple accounts by the same person
• Providing false or altered identity documents
• Playing using bots, automation software, or artificial intelligence
• Intentionally exploiting game vulnerabilities or technical errors
• Colluding with other members to obtain bonuses or prizes
• Using the platform for money laundering or illegal transactions
• Depositing or withdrawing using a third party's payment method
• Threatening, harassing, or behaving inappropriately
• Carrying out activities intended to damage the 9c99 brand or reputation

8.1 Actions by 9c99

1. If there is reasonable suspicion of a breach of the Terms, 9c99 may temporarily or permanently close an account without prior notice.
2. During an investigation, the account balance and withdrawal requests may be put on hold.
3. If the investigation does not prove any prohibited activity, the account will be restored.

8.2 Account Closure by the Member

1. You may request account closure at any time via live chat or by emailing [email protected].
2. Before closing the account, you must submit a withdrawal request for any remaining balance (subject to all conditions being met).
3. If you wish to self-exclude for responsible gambling reasons, there is a separate process — see Section 9.

1. 9c99 uses SSL encryption and modern security methods to protect your personal information.
2. Read our Privacy Policy to learn more about how your information is collected, used, and protected.
3. We do not disclose your information to third parties except in response to valid requests from regulatory authorities or as required by law.
4. Transaction records will be retained for the period required under applicable law.
5. If you have any concerns about your information, write to [email protected].

1. All content on the 9c99 website — logos, graphics, text, software, and databases — is the intellectual property of 9c99.
2. Reproducing, distributing, or using this material for commercial purposes without prior written permission is prohibited.
3. Content from game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) is protected by their own intellectual property rights.
4. Members may use the platform for personal, non-commercial purposes.

1. 9c99 provides the platform on an "as is" basis and no guarantee of uninterrupted service is given.
2. 9c99's liability is limited for losses arising from technical errors, server outages, cyberattacks, or third-party software.
3. 9c99 is not responsible for any loss caused by issues with your internet connection or device.
4. 9c99's maximum liability in any incident will be limited to the value of the transaction associated with that incident.
5. 9c99 is not liable in any way for indirect, special, or consequential losses.

1. If you have a complaint or dispute, first try to resolve it directly with our customer support team.
2. To submit a complaint, send an email to [email protected] or contact us via live chat. Please include a detailed description of the complaint, relevant transaction information, and the resolution you are seeking.
3. After receiving a complaint, we will investigate and respond within a reasonable time.
4. Disputes may be resolved through mediation with the agreement of both parties.
5. Our server logs and database records will be considered the final evidence in any dispute.
6. Complaints regarding game outcomes will be resolved based on the game provider's audit report.