9c99 Privacy Policy
Your personal information is completely safe with us. 9c99 protects your privacy through SSL encryption and strict security processes.
Last Updated: This privacy policy was last reviewed and updated in 2026. 9c99 reserves the right to amend this policy at any time, and users will be properly notified before any changes take effect.
Our Core Principles of Data Protection
9c99 believes that every user's personal information is extremely valuable. From the moment you register on our platform through every transaction, protecting your information is our highest priority.
Transparency in Collection
We collect only the information that is necessary to provide our services. No unnecessary information is collected.
Secure Storage
Your information is kept secure using SSL encryption and advanced security technology.
No Disclosure to Third Parties
Your personal information is never sold or rented to any third party — not ever.
User Control
You can request to review, correct, or delete your information at any time.
What Information We Collect
Various types of information are collected to ensure we can provide you with services on the 9c99 platform and keep your account secure. Detailed descriptions of the information collected are provided below.
1.1 Identity Information
The following information is collected from you at the time of registration:
- Full name (in Bengali or English)
- Date of birth (for age verification — only persons aged 21 or older may register)
- National ID or passport number (for identity verification)
- Valid email address
- Mobile number (for verification of bKash, Nagad, or other payments)
1.2 Financial Information
The following financial information is collected to complete deposit and withdrawal processes:
- bKash, Nagad, Rocket, or Upay mobile number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Wallet balance information
1.3 Technical Information
The following information is automatically collected to improve your platform experience and prevent fraud:
- IP address and device type
- Browser and operating system information
- Login time and session duration
- Navigation patterns on the platform
- Cookie and local storage data
1.4 Cookie Information
The 9c99 website uses cookies. Cookies are small text files stored in your browser. These cookies are used to maintain your login status, remember your preferences, and improve platform functionality. You can disable cookies in your browser settings, though some services may become limited as a result.
How We Use Your Information
Collected information is used only for specific and legitimate purposes. 9c99 never uses your information beyond the approved purposes.
2.1 Service Delivery and Operations
- Creating and managing your account
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Managing VIP membership and rewards programs
- Storing gaming history and transaction records
2.2 Security and Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Identifying suspicious transactions
- Preventing the creation of multiple accounts
- Ensuring age verification (implementing the 21+ policy)
2.3 Customer Service Improvement
- Providing 24/7 live chat support
- Resolving complaints and issues
- Analysis related to improving service quality
- Identifying technical issues on the platform
2.4 Compliance with Legal Obligations
Under applicable laws and regulations, your information may be shared with relevant authorities in certain circumstances. However, this will only be done when legally required.
Sharing Information with Third Parties
9c99 does not sell, rent, or improperly share your personal information. However, limited information may be shared with trusted partners to provide services.
3.1 Payment Processors
Transaction information necessary to complete deposits and withdrawals is shared with payment platforms such as bKash, Nagad, Rocket, and Upay. These third-party organizations are governed by their own privacy policies.
3.2 Technology and Security Partners
We work with technology service providers to ensure the security and stability of the platform. All such partners are bound by strict confidentiality agreements.
3.3 Game Providers
Technical information may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to ensure gaming functionality. Personally identifiable information is not shared.
3.4 Law Enforcement Agencies
Information may be provided in compliance with applicable law in cases involving court orders, lawful legal processes, or government directives. In such cases, 9c99 always shares only the minimum information required.
Data Storage and Security Measures
9c99 takes the highest technological and organizational measures to protect your information. Our security framework follows industry best practices.
4.1 Encryption Technology
All data transmissions are secured through SSL (Secure Socket Layer) encryption technology. Every piece of information transmitted between your browser and our servers is encrypted, making it impossible for any third party to read.
4.2 Access Controls
Only authorized personnel can access your personal information, and only when there is a legitimate reason to do so. All staff work under strict confidentiality agreements.
4.3 Data Retention Period
Information is retained for as long as the account remains active. After an account is closed, a minimum amount of information required to meet legal obligations and resolve disputes may be retained for a specified period.
4.4 Data Breach Management
If a security breach occurs and it affects your information, we will notify you in a timely manner in accordance with applicable law and will take the necessary protective measures.
Your Rights and Controls
9c99 believes that every user should have full control over their own information. You have the following rights:
5.1 Right to Access Information
You may request a copy of the information stored about you at any time. This request should be sent by email to [email protected].
5.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Our support team will assist with making this change promptly.
5.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete immediately due to legal obligations or ongoing transactions.
5.4 Right to Object to Processing
You have the right to object to the processing of your information for marketing communications or other specific purposes. In such cases, please contact us at [email protected].
5.5 Right to Submit a Complaint
If you believe your privacy has been violated, you may file a complaint with our support team. We take all complaints seriously and investigate them thoroughly.
Responsible Gaming and Use of Information
9c99 supports responsible gaming principles. To this end, information about your gaming activity may be analyzed to identify potentially problematic behavior.
6.1 Self-Set Limits
You can set deposit, loss, and session time limits on your account. These limits are automatically monitored using your information.
6.2 Age Verification
9c99 strictly prohibits persons under the age of 21 from using the platform. Age-related information provided at the time of registration is used to enforce this policy. To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes and Updates
9c99 may update this privacy policy from time to time. Changes may be made due to service improvements, technological changes, or legal requirements.
7.1 Notification of Changes
For significant changes, you will be notified via your registered email address or through a notice displayed when you log in to the platform. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
7.2 Previous Versions
You may request to review a previous version of this privacy policy by contacting us if needed.
Applicable Law and Jurisdiction
This privacy policy has been prepared in accordance with applicable laws and regulations. Any disputes relating to data protection will be resolved in accordance with the relevant legal framework.
8.1 International Data Transfers
For technical reasons, your information may be processed on international servers. In such cases, appropriate contractual arrangements are made to ensure the protection of your information.
8.2 Dispute Resolution
Any dispute regarding this privacy policy will first be addressed through discussion with our support team. To learn more about our rules and terms, please read the Terms & Conditions page.
Have questions about your information?
Our 24/7 Bangla support team is always here for you. Contact us directly for any privacy-related questions.
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